Privacy policy
Last Updated: July 15, 2026
Door Window Direct ("we," "our," "us") operates the website doorwindowdirect.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.
1. Information We Collect
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
2. How We Use Your Information
We use your information to process and fulfill orders, communicate order updates and shipping information, respond to customer service inquiries, send promotional emails (only if you've opted in), and improve our website and product offerings.
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary with: our e-commerce platform provider (Shopify), payment processors to complete transactions, and shipping carriers to deliver your order. These providers are only permitted to use your information as needed to provide services to us.
4. Cookies
Our website uses cookies to keep track of your cart, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.
5. Data Security
We take reasonable measures to protect your personal information, including secure checkout through our payment processor. However, no method of transmission over the internet is completely secure.
6. Your Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion.
7. Data Retention
We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
8. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.
10. Contact Us
For questions about this Privacy Policy, contact us at:
Door Window Direct
Address: 544 N Rimsdale Ave, Covina, CA 91722
Phone: (818) 922-2393
Email: sales@doorwindowdirect.com