Warranty
Door Window Direct Limited Product Warranty
At Door Window Direct, we stand behind the quality and craftsmanship of our products. This limited warranty is provided to the original purchaser and applies to eligible residential and commercial products, including bi-fold doors, windows, entry systems, hardware, screens, and integrated components.
Warranty Coverage Periods
| Component | Warranty Period | Coverage |
|---|---|---|
| Frames and Sashes | 10 years | Defects in materials, structural integrity, and workmanship |
| Insulated Glass Units | 5 years | Seal failure resulting in permanent fogging or condensation between glass panes |
| Hardware and Screens | 2 years | Defects in materials and mechanical operation under normal use |
The warranty period begins on the original date of purchase.
What This Warranty Covers
Door Window Direct warrants that covered products will be free from qualifying defects under normal use and proper maintenance, including:
- Manufacturing defects caused by faulty materials or workmanship.
- Structural failure of frames or sashes that prevents proper operation.
- Insulated glass seal failure resulting in permanent moisture or fogging between panes.
- Premature deterioration under normal environmental and maintenance conditions.
Exclusions and Limitations
This limited warranty does not cover:
- Normal wear and tear, fading, weathering, minor cosmetic imperfections, or surface scratches.
- Damage caused by accidents, misuse, abuse, neglect, improper maintenance, fire, flooding, severe weather, natural disasters, or other events beyond our control.
- Damage caused by improper handling, transportation, storage, or job-site conditions.
- Repairs, modifications, or alterations performed without prior written authorization from Door Window Direct.
- Problems caused by improper installation, inadequate flashing or waterproofing, poor structural support, incorrect measurements, building movement, or improper leveling by the purchaser or a third-party installer.
- Labor, removal, installation, refinishing, shipping, access, or other incidental costs unless approved in writing by Door Window Direct.
How to Submit a Warranty Claim
To submit a claim:
- Provide the original invoice, sales order, or other proof of purchase.
- Notify Door Window Direct in writing within 30 days after discovering the suspected defect.
- Include photographs, videos, product measurements, and a detailed description of the issue.
- Provide reasonable access to the product if an inspection is required.
If Door Window Direct confirms that the product has a covered defect, Door Window Direct may, at its sole discretion, repair the defective component, provide a replacement component or product, or refund the purchase price attributable to the defective product.
Legal Provisions
- Original purchaser only: This warranty is non-transferable and applies exclusively to the original purchaser.
- Replacement coverage: Any repaired or replacement component will be covered only for the remainder of the original warranty period.
- Liability limitation: To the fullest extent permitted by law, Door Window Direct's total liability will not exceed the original purchase price of the specific defective product.
- Exclusive remedy: The remedies described in this warranty are the purchaser's exclusive remedies, subject to applicable law.
- State-law rights: Some states do not permit certain limitations or exclusions. This warranty gives you specific legal rights, and you may have additional rights depending on your state.