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Return & Refund Policy

Last Updated: July 15, 2026

We want you to be satisfied with your purchase. Please review our return and refund terms below, as they vary depending on whether your item is a standard stock product or a custom-made order.

1. Standard (Non-Custom) Products
Standard stock items may be returned within 5-8 business days of delivery if unused, in original packaging, and in resalable condition. A restocking fee may apply. Return policy costs are the customer's responsibility unless the item was received damaged or defective.

2. Custom-Made Products
Because many of our doors and windows are manufactured to your specific size and configuration, custom orders are final sale and cannot be returned, exchanged, or refunded once production has begun, except in cases of manufacturing defects.

3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours days of delivery with photos of the damage and your order number. We will arrange a replacement, repair, or refund at no additional cost to you, depending on the situation.

4. Order Cancellations
Standard stock orders may be cancelled before shipment for a full refund. Custom orders may only be cancelled within 24 hours of order placement, before production begins; a cancellation fee may apply.

5. How to Initiate a Return
To start a return or report a damaged item, contact us at sales@doorwindowdirect.com or (818) 922-2393 with your order number and details. We will provide instructions on next steps.

6. Refund Processing
Approved refunds will be issued to your original payment method within [X] business days of us receiving and inspecting the returned item.

7. Contact Us
Door Window Direct
Address: 544 N Rimsdale Ave, Covina, CA 91722
Phone: (818) 922-2393
Email: sales@doorwindowdirect.com

Door Window Direct Limited Product Warranty

At Door Window Direct, we stand behind the quality and craftsmanship of our products. This limited warranty is provided to the original purchaser and applies to eligible residential and commercial products, including bi-fold doors, windows, entry systems, hardware, screens, and integrated components.

Warranty Coverage Periods

Component Warranty Period Coverage
Frames and Sashes 10 years Defects in materials, structural integrity, and workmanship
Insulated Glass Units 5 years Seal failure resulting in permanent fogging or condensation between glass panes
Hardware and Screens 2 years Defects in materials and mechanical operation under normal use

The warranty period begins on the original date of purchase.

What This Warranty Covers

Door Window Direct warrants that covered products will be free from qualifying defects under normal use and proper maintenance, including:

  • Manufacturing defects caused by faulty materials or workmanship.
  • Structural failure of frames or sashes that prevents proper operation.
  • Insulated glass seal failure resulting in permanent moisture or fogging between panes.
  • Premature deterioration under normal environmental and maintenance conditions.

Exclusions and Limitations

This limited warranty does not cover:

  • Normal wear and tear, fading, weathering, minor cosmetic imperfections, or surface scratches.
  • Damage caused by accidents, misuse, abuse, neglect, improper maintenance, fire, flooding, severe weather, natural disasters, or other events beyond our control.
  • Damage caused by improper handling, transportation, storage, or job-site conditions.
  • Repairs, modifications, or alterations performed without prior written authorization from Door Window Direct.
  • Problems caused by improper installation, inadequate flashing or waterproofing, poor structural support, incorrect measurements, building movement, or improper leveling by the purchaser or a third-party installer.
  • Labor, removal, installation, refinishing, shipping, access, or other incidental costs unless approved in writing by Door Window Direct.

How to Submit a Warranty Claim

To submit a claim:

  1. Provide the original invoice, sales order, or other proof of purchase.
  2. Notify Door Window Direct in writing within 30 days after discovering the suspected defect.
  3. Include photographs, videos, product measurements, and a detailed description of the issue.
  4. Provide reasonable access to the product if an inspection is required.
Door Window Direct
Door Window Direct
Email: sales@doorwindowdirect.com
Phone: (818) 922-2393

If Door Window Direct confirms that the product has a covered defect, Door Window Direct may, at its sole discretion, repair the defective component, provide a replacement component or product, or refund the purchase price attributable to the defective product.

Legal Provisions

  • Original purchaser only: This warranty is non-transferable and applies exclusively to the original purchaser.
  • Replacement coverage: Any repaired or replacement component will be covered only for the remainder of the original warranty period.
  • Liability limitation: To the fullest extent permitted by law, Door Window Direct's total liability will not exceed the original purchase price of the specific defective product.
  • Exclusive remedy: The remedies described in this warranty are the purchaser's exclusive remedies, subject to applicable law.
  • State-law rights: Some states do not permit certain limitations or exclusions. This warranty gives you specific legal rights, and you may have additional rights depending on your state.
Door Window Direct | Quality Products. Dependable Protection.